Returns & Refunds Policy

K22 Jewellery Design wants you to be happy with your purchase. This policy explains change-of-mind returns, order cancellations, faulty or incorrect items, and refunds. Nothing in this policy limits your statutory consumer rights.

For eligible online purchases, you may notify K22 Jewellery Design that you wish to withdraw from the purchase within 14 days of receiving your order. After notifying us, you should return the eligible goods without undue delay and within the applicable statutory return period.

K22 jewellery is handmade. A standard K22 catalogue design remains subject to the normal returns rules merely because it was made by hand. Handmade jewellery is not automatically custom, personalised, bespoke, made to a customer's specifications, or excluded from returns.

For an ordinary eligible return, jewellery should be returned in its original condition, undamaged, and with its original packaging where applicable. You may reasonably inspect an item as you would in a shop. Where legally permitted, a reduction may be made if handling beyond what is reasonably necessary has reduced the item's value.

The statutory change-of-mind right may not apply to goods genuinely made to a customer's specifications or clearly personalised, where the applicable legal exception applies. Depending on the circumstances, this may include an individually commissioned custom design, personalised jewellery, engraving requested by the customer, a specific alteration requested by the customer, or jewellery specifically resized for that customer. A made-to-order item is not automatically excluded. A handmade item is not automatically custom or personalised. These exceptions do not remove statutory rights concerning faulty, damaged, incorrect, or otherwise non-conforming goods.

Email info@k22jewellerydesign.com within the applicable period and include your order number so that K22 can provide the appropriate return instructions. For an ordinary eligible change-of-mind return, you are responsible for the direct cost of returning the item. Because jewellery may be valuable, we recommend secure, appropriately insured or trackable shipping. K22 does not require a particular courier unless separately agreed for a specific return.

Approved refunds are made to the original payment method. For a valid statutory withdrawal, the refund will include the amounts required by applicable consumer law, including the cost of the least expensive standard outbound delivery option where applicable. K22 does not reimburse the additional cost of an optional premium or express delivery upgrade beyond what the law requires.

Faulty, damaged, or incorrectly supplied items are handled separately from change-of-mind returns. Please contact info@k22jewellerydesign.com and provide your order number and a description of the problem. K22 may request photographs of the item and its packaging where useful. Where an item is faulty, damaged, or incorrectly supplied and K22 is responsible, K22 will cover the appropriate return or replacement shipping costs. The 14-day change-of-mind period does not replace or reduce your statutory rights when goods are faulty, not as described, or otherwise do not conform to the applicable consumer guarantees.

You may email info@k22jewellerydesign.com to request cancellation before your order has been dispatched. If the order has already been dispatched, the applicable returns process will apply.

Genuinely custom or personalised work may not normally be cancelled once work has begun, where the applicable legal exception permits this. This does not apply automatically to every handmade K22 order or to a standard catalogue piece merely because it is produced after the order is received. Your statutory rights remain unaffected.

K22 Jewellery Design offers jewellery repair and warranty services. Availability and terms depend on the item and the circumstances, so please contact K22 for information about your particular item. Any K22 commercial warranty or repair service operates in addition to your statutory consumer rights.

K22 sells gift cards and vouchers. Specific conditions applicable to a gift card or voucher are provided when it is purchased or issued, where applicable.

K22 Jewellery Design 
Arkadiou 172 Rethymno, 
Crete 74100 
Greece 
Email: info@k22jewellerydesign.com 
Telephone: +30 28310 20947 
Mobile: +30 697 335 1723 
Legal entity: 
KOINONIKH SYNETAIRISTIKI EPIHEIRISI SYLLOGIKIS KAI KOINONIKIS OFELEIAS 
K22 JEWELLERY DESIGN : Social Cooperative Enterprise K22 Jewellery Design 
Tax/VAT No.: 996734776